Refund policy

Here is the rewritten version for Grovendi.

You can paste this into the Refund / Return Policy page:

Refund & Replacement Policy

Effective Date: July 22, 2026

Thank you for shopping with Grovendi. We want every customer to receive their order in good condition and have a smooth shopping experience.

This policy explains when a replacement or refund may be available.

Replacement Eligibility

You may request a replacement if your item arrives:

damaged
broken
faulty
incorrect
missing parts or accessories

To qualify, the product must be reported within 7 days of delivery.

How to Request a Replacement

To start a replacement request, please contact our support team and provide:

your order number
your full name
clear photos or video of the issue
a short explanation of the problem

Our team will review the request and guide you through the next step.

In some cases, the issue may be related to product usage. If that happens, our support team may first help you understand how to use the product correctly.

Replacement Process

If your replacement request is approved, we may ask you to return the original item with:

original product box
accessories
manuals or included items
packaging, if available

Once the returned item is received and checked, we will send a replacement.

If a return pickup or return shipping is required, our support team will explain the process clearly.

Change of Mind

We do not offer replacements or refunds for change of mind.

This includes cases where:

you no longer want the product
you ordered the wrong item by mistake
you changed your decision after delivery
the product was opened and used without any defect

Refunds

Grovendi mainly offers replacements for damaged, faulty, or incorrect items.

Refunds are only considered in special cases where:

a replacement is not available
the item cannot be delivered
our team approves the refund after review

If a refund is approved, it will be processed back through the original payment method where possible.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return once opened or used.

This may include:

personal care products
beauty products
health-related products
intimate-use items
opened or used items